Medical Practices

Day-to-day technology efficiency

We help medical practices streamline their technology by implementing and optimizing document management, billing solutions and electronic medical records into a comprehensive package that allows access to important data from wherever you are.

HelpDesk

Maintaining software updates, worrying about your network being hacked, printer issues – you don’t have time for that. You have a medical practice to run.

Leave that to us. Our helpdesk acts as an extension of your practice. We provide the go to point of reference for all of your technology needs. We have developed an internal note taking system that will allow our techs to see everything from common problems to advanced breakdowns. This allows us to quickly get you up and running again thanks to eliminating any guesswork about your practice.

We provide a quick escalation and priority contact help desk solution, so the big problems never end up at the back of the queue.

Security

Ransomware, Malware, Data Corruption and most importantly Loss are the major risks of a technology based medical practice.

·      Ransomware – The only way to properly guard against having all your data encrypted and a ransom in bitcoins placed on it is to have complete and timely backups. We provide you with backup solutions for your servers, desktops and even mobile devices. This ensures a ransomware attack is more of a nuisance than a threat.

·      Malware – Everything from common viruses, to more sophisticated phishing software. We provide the latest antivirus technology, and training to keep the threats out of your systems.

·      Data Corruption – When data is lost the work flow of an office can grind to a halt. We provide proper and secure backups, and have custom restore processes that are specific to your practice, so a lost file doesn’t result in a lost day, or even week.

·      Loss – Not just loss of data and time. Loss of reputation can be the worst result of IT systems failure. If your patients feel you don’t protect your data properly, you have a good chance of losing future patients. We make sure your data loss doesn’t result in reputation loss.

Compliance

Today medical practices not only need to be secure, they need to demonstrate their compliance to business partners, regulators and most importantly, their patients. Without strong cybersecurity a practice opens itself up to liabilities resulting from data breaches. Medical practices are being held to the same standards as hospitals. This means your practice needs a technology provider that understands not just the intricacies of medical compliance, but all the different forms of compliance from HIPAA to PCI or NIST

Medical Apps

Medical apps provide the best solutions to keeping your data safe, organized and easy to review. Many medical apps now even provide mobile experiences so you can access your data on the go from your favorite mobile device.

We help you find and manage the perfect medical app for your practice. We work directly with the vendors to provide expert setup and continuous support of your medical software.

If you already have a medical app you are happy with, we will work directly with your vendor to learn your software inside and out, so you never have a question you have to find answers for by yourself.

Mobile Device Management

In a world where nearly everyone has a mobile smart device, many practices have adopted a Bring Your Own Device (BYOD) program or even a hybrid approach to integration.

Securing employee owned devices and supporting all the different types of smart devices creates a complex IT workflow. We set up and manage mobile device management in a comprehensive way so that when you have to let an employee go, they can’t take your information with them.