Helpdesk SMS Support

Text Us — Fast IT Help
From a Real Technician

BITS clients can text our helpdesk directly. No phone tree, no ticket portal — just text (888) 404-0724 and a technician responds.

Text BITS Now — (888) 404-0724
By texting (888) 404-0724, you consent to receive SMS messages from BITS Helpdesk regarding your IT support requests and follow-up communications. Message frequency varies based on support activity. Message & data rates may apply. Reply STOP to opt out at any time. Reply HELP for assistance. See our Privacy Policy and Terms of Service.
How It Works

Three Steps to IT Support via Text

No apps to install. No accounts to create. Just text.

1

Text Your Issue

Send a text to (888) 404-0724 describing the problem — "my computer won't connect to the VPN" is enough to get started.

2

We Acknowledge

BITS helpdesk confirms receipt and assigns a technician. You'll get a text back with an ETA or immediate follow-up questions.

3

We Resolve It

Your technician works the issue — remotely, on-site, or by guiding you through steps via text — until it's resolved.

What to Expect

A Typical SMS Support Exchange

Real back-and-forth — not a bot, not a ticket number.

You

Hey, my Outlook keeps freezing every time I try to open attachments. It's happening on every email.

BITS Helpdesk

Got it — sounds like an add-in or profile issue. Is this on your laptop or the desktop at the front desk? And did anything change recently (Windows update, new software)?

You

Laptop. There was a Windows update yesterday I think.

BITS Helpdesk

That'll do it. I can remote in now and fix it in about 10 minutes — are you at your desk? Reply YES and I'll connect.

You

Yes, ready

BITS Helpdesk

Connecting now. All fixed — disabled a broken COM add-in from the update. Outlook should be good. Reply STOP anytime to unsubscribe. Msg&Data rates may apply.
SMS Keywords

Text Commands

Standard SMS keywords are always available when texting (888) 404-0724.

STOP

Opt out of all SMS messages from BITS. You'll receive one confirmation, then no further messages.

HELP

Get program information and our contact details sent back to you immediately.

START

Re-subscribe after opting out, or begin a new support conversation with our helpdesk.

Program Disclosure

SMS Program Details

Program name: BITS Helpdesk SMS Support

Sender: BITS — Business IT Solutions  |  (888) 404-0724

Purpose: Two-way IT support communications. BITS sends and receives text messages related to active helpdesk support requests, scheduling, status updates, and technician follow-up. We do not send promotional or marketing messages.

Message frequency: Varies. Messages are sent only in response to your active support requests or inquiries.

Message & data rates: Standard message and data rates from your wireless carrier may apply to messages you send and receive.

Opt out: Reply STOP to any BITS text message to cancel. You'll receive a one-time confirmation. No further messages will be sent.

Help: Reply HELP for assistance, or contact us at [email protected].

Carrier disclaimer: Carriers are not liable for delayed or undelivered messages. Available on all major U.S. carriers including AT&T, T-Mobile, and Verizon.

Privacy: Your mobile number is never sold or shared with third parties for marketing purposes. See our full Privacy Policy.

Terms: Use of this SMS program is subject to our Terms of Service.