Text the
help desk
A direct line to the team that supports your business.
Start with the issue
Send a brief description of the affected system and what is happening.
Keep sensitive data out
Do not text patient information, passwords, or other confidential data. Ask us for an appropriate channel.
Stay in control
Reply STOP to opt out or HELP for assistance. Message and data rates may apply.
Support by text
Clear expectations
Messages relate to your active support requests or inquiries. Frequency varies with support activity. BITS does not send unsolicited marketing texts.
Carrier support may vary. BITS and its messaging providers are not liable for delayed or undelivered messages.
Your mobile information is not shared with third parties or affiliates for marketing or promotional purposes. SMS opt-in data and consent are not shared with third parties.
Read our Privacy Policy and Terms of Service for the full SMS program details.