A small Reno shop, on purpose, since 2011.
BITS — Business IT Solutions — was founded in Reno by Dustin DeBard to bring healthcare-grade IT to the independent medical practices around Northern Nevada. We're still here, still local, still doing the same job.
Healthcare deserved an IT shop that opened with the Security Rule.
In 2011, the IT options for an independent Reno medical practice were a national MSP that didn't return phone calls, or a local generalist who hadn't read the HIPAA Security Rule. Neither was actually serving the clinic.
We started BITS to be the third option. Same-day pickup, the same technician you spoke to last month, and a delivery model built around PHI from day one — not bolted on after a breach letter.
Fourteen years later, we're still doing it. We don't aspire to be the biggest MSP in Northern Nevada. We aspire to be the one your office manager actually trusts on a Tuesday morning at 7:45.
“I started BITS in 2011 because the practices around me kept getting handed generic IT and a penalty letter. We built one shop that handles the network, the security, and the HIPAA paperwork — so the clinic can stop guessing whether anyone's watching.”— Dustin DeBard, Founder & Owner
Four rules. Hold us to them.
Pick up the phone.
If you reach our help desk, you reach a person who can actually fix the thing — not a queue, not a tier, not a call center three time zones away.
Write it down.
Policies, runbooks, change logs, SRAs — on paper, version controlled, current. If we did it and it's not documented, we didn't do it.
Stay small enough to care.
We cap how many practices we onboard each year. We'd rather know our existing clients well than chase the next logo.
Local, on purpose.
We live here. We drive to Sparks and Carson City. Our techs know your front-desk staff by name and remember which exam room has the printer that hates Tuesdays.
No marketing math.
Already know one of our clients? Lead with that.
Most of the practices we work with came in through someone who already trusted us — another clinician, a vendor, a clinic manager who switched jobs. If that's you, drop the name in your message; it puts you at the front of the line for a conversation about ongoing managed services.