1. Introduction
BITS (Business IT Solutions), owned and operated by Dustin DeBard (“BITS,” “we,” “our,” or “us”), is a managed IT service provider based in Reno, Nevada. This Privacy Policy describes how we collect, use, disclose, and protect information you provide when you interact with our website at bitsofit.com or communicate with us via phone, text message, email, or other channels.
By using our website or contacting us, you agree to the terms of this Privacy Policy.
2. Information We Collect
2.1 Information You Provide Directly
- Contact information: name, company name, job title, email address, phone number, and physical address.
- Support requests: details about your IT environment, issues, questions, or service needs that you share with us.
- Communications: the content of emails, text messages (SMS/MMS), phone calls, and web form submissions you send us.
2.2 Information Collected Automatically
- Standard web server logs (IP address, browser type, pages visited, referring URL, date/time).
- No third-party analytics or advertising trackers are used on this site.
3. SMS / Text Messaging
By texting BITS at (888) 404-0724 or providing your mobile number and consenting to receive text messages, you agree to receive SMS and MMS messages from BITS related to your IT support requests, service updates, and follow-up communications.
3.1 What We Send
Text messages from BITS may include:
- Acknowledgment of your support request
- Status updates and scheduling confirmations
- Follow-up messages from our helpdesk team
- Responses to questions you have texted us
3.2 Message Frequency
Message frequency varies based on your support activity. You will only receive messages directly related to active support requests or responses to your inquiries. We do not send unsolicited marketing texts.
3.3 Message and Data Rates
Message and data rates may apply. Standard messaging and data rates from your mobile carrier may apply to messages you send and receive. BITS is not responsible for carrier charges.
3.4 How to Opt Out
You may opt out of receiving text messages from BITS at any time by replying STOP to any message we send. After sending STOP, you will receive a one-time confirmation message. No further messages will be sent unless you re-initiate contact.
3.5 Help
Reply HELP to any text message from BITS for assistance, or contact us at [email protected].
3.6 No Sale of Mobile Data
TCR/10DLC Compliance: No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
We do not sell, rent, share, or otherwise disclose your mobile phone number or the content of your text messages to any third party for their marketing or commercial purposes. Your mobile number is used solely to communicate with you about your IT support needs.
3.7 Supported Carriers
Our SMS program is available on all major U.S. carriers including AT&T, T-Mobile, Verizon, and others. Carrier support may vary. BITS and its messaging providers are not liable for delayed or undelivered messages.
4. How We Use Your Information
We use the information we collect to:
- Provide, operate, and improve our IT support and managed services
- Respond to your support requests and communicate about service status
- Send you service-related text messages and emails
- Maintain records required for HIPAA compliance and business operations
- Protect the security of our clients and systems
5. HIPAA and Healthcare Data
BITS serves healthcare clients subject to the Health Insurance Portability and Accountability Act (HIPAA). When we access or process Protected Health Information (PHI) on behalf of a covered entity, we do so as a Business Associate under a signed Business Associate Agreement (BAA). PHI is handled in strict accordance with applicable HIPAA regulations and is never used for any purpose beyond the services described in the BAA.
Text messages you send us should not include patient names, dates of birth, Social Security numbers, medical record numbers, or other PHI. For matters involving PHI, please contact us by phone or through a HIPAA-compliant channel.
6. Information Sharing and Disclosure
We do not sell or rent your personal information. We may share your information only:
- With service providers: third-party vendors (e.g., SMS gateway/aggregator) who process data on our behalf under confidentiality obligations.
- For legal compliance: when required by law, court order, or regulatory authority.
- Business transfers: in connection with a merger, acquisition, or sale of all or substantially all of BITS assets, with appropriate confidentiality protections.
7. Data Retention
We retain personal information and communication records for as long as necessary to provide services, comply with legal obligations (including HIPAA where applicable), resolve disputes, and enforce our agreements. SMS message logs are retained for a minimum of 3 years for business record purposes.
8. Security
BITS implements administrative, technical, and physical safeguards to protect your information, including encryption of data in transit, access controls, and employee confidentiality training. No transmission method or data storage is 100% secure; we encourage you to avoid sending sensitive information via unencrypted channels.
9. Children's Privacy
Our services are directed to business clients. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently received such information, contact us immediately.
10. Changes to This Policy
We may update this Privacy Policy periodically. When we do, we will revise the “Effective Date” at the top of this page. Continued use of our website or services after changes are posted constitutes your acceptance of the updated policy.
11. Contact Us
For questions about this Privacy Policy or our data practices:
- Email: [email protected]
- Text: (888) 404-0724 (preferred)