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Text your IT issue
Send a quick message to (888) 404-0724 describing what's wrong. A sentence is enough.
BITS / SMS Support
Text the helpdesk.
The fastest way to reach a BITS technician is a text message. No apps, no portals, no phone trees — just an SMS thread with the same team that supports your office every day.
How it works
Three steps. No app required.
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We acknowledge and assign
BITS confirms receipt and assigns a technician, usually with an ETA in the next reply.
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Resolved — remote, on-site, or by text
The technician fixes it via remote access, an on-site visit, or step-by-step guidance over text.
Example exchange
An Outlook attachment freeze, resolved over text.
An illustrative example of what it looks like when an office manager texts the helpdesk. The technician asks two diagnostic questions, identifies a Windows update as the cause, and resolves it remotely.
The point: no phone tag, no portal login, no ticket number to remember — just a thread with the same team you spoke to last time.
Outlook keeps freezing every time I try to open an attachment. Whole office.
Got it — Shawn picking this up. Two quick ones: are you on the new Dells, and did Windows update last night?
Yes new Dells. And yes there was a restart prompt this morning.
That's it. Known issue with this week's Outlook patch. Remoting into your station now to clear the cache and roll the add-in back.
Fixed. Try an attachment when you get a sec — should open instantly now. We'll push the same fix to the other workstations this evening.
Working. Thank you!
SMS Keywords
You're always in control of the conversation.
STOP
Opt out of all SMS messages from BITS. You'll receive one confirmation message, then no further texts will be sent.
HELP
Receive program info and BITS contact details. Or email [email protected] any time.
START
Resubscribe after a STOP, or simply begin a new support conversation by texting your issue.
Program details
Two-way support only — no marketing, ever.
- Purpose
- IT support requests, status updates, scheduling, and helpdesk follow-ups. We do not send promotional or marketing messages.
- Frequency
- Varies. Messages are sent only in direct response to your active support requests or inquiries.
- Rates
- Message & data rates may apply. Standard carrier charges apply to messages you send and receive.
- Supported carriers
- All major U.S. wireless carriers, including AT&T, T-Mobile, and Verizon. BITS and its messaging providers are not liable for delayed or undelivered messages.
- Opt out
- Reply STOP at any time. One confirmation message will follow.
- Help
- Reply HELP, or email [email protected].
Your number, your privacy
Your mobile number is never sold or shared with third parties for marketing.
BITS uses your phone number for one thing: communicating with you about your IT support needs. We don't share it with affiliates, advertisers, or marketing partners. SMS opt-in information is held separately and is not disclosed to any third party.
Full details are documented in our Privacy Policy and Terms of Service.
Need a technician right now?
Text the helpdesk — we read every message that comes in during business hours.